Privacy Policy

1 Information We Collect

Account Information: When you create an account, we collect your name, email address, and any other information you provide during registration.

Utility Data: With your authorization, we access your electricity usage data from your utility provider (e.g., PG&E) through secure data-sharing protocols such as the Green Button API or similar authorized connections. This includes historical and ongoing electricity consumption data, rate plan information, and billing details.

Usage Data: We automatically collect information about how you interact with the Service, including pages visited, features used, device type, browser type, IP address, and timestamps.

Communications: If you contact us or respond to surveys, we may collect the content of those communications.

2 How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Analyze your electricity usage and generate personalized insights, rate plan comparisons, and savings recommendations
• Send you alerts, notifications, and updates related to your energy usage and account
• Communicate with you about the Service, including responding to support requests
• Conduct research and analysis to improve our products and develop new features
• Detect, prevent, and address technical issues or fraudulent activity
• Comply with legal obligations

3 How We Share Your Information

We do not sell your personal information. We may share your information in the following limited circumstances:

Service Providers: We share information with third-party vendors who perform services on our behalf, such as hosting, analytics, payment processing, and customer support. These providers are contractually obligated to protect your information and use it only for the purposes we specify.

Utility Data Partners: To access your utility data, we may work with authorized data intermediaries. These partners only facilitate the secure transfer of data you have explicitly authorized us to access.

Legal Requirements: We may disclose your information if required to do so by law, or if we believe in good faith that such action is necessary to comply with legal processes, protect our rights, or ensure the safety of our users.

Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

4 Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with the Service. We may also retain certain information as required by law or for legitimate business purposes, such as resolving disputes or enforcing our agreements. You may request deletion of your account and associated data at any time by contacting us at hello@getnurapower.com.

5 Data Security

We implement commercially reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

6 Your Rights and Choices

Access and Correction: You may access and update your account information at any time through the Service.

Data Deletion: You may request that we delete your personal information by contacting us. We will process your request in accordance with applicable law.

Utility Data Disconnection: You may revoke Nura's access to your utility data at any time through the Service or by contacting your utility provider directly.

Email Communications: You may opt out of promotional emails by clicking the “unsubscribe” link in any email we send. You will still receive transactional communications related to your account.

California Residents: If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to request deletion, and the right to opt out of the sale of personal information. We do not sell personal information. To exercise your rights, contact us at hello@getnurapower.com.

7 Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience, analyze usage patterns, and support our marketing efforts. You can manage your cookie preferences through your browser settings. Disabling cookies may affect the functionality of certain parts of the Service.

8 Third-Party Links

The Service may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

9 Children's Privacy

Nura is not directed at children under the age of 13, and we do not knowingly collect personal information from children. If we learn that we have collected information from a child under 13, we will take steps to delete it promptly.

10 Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top of this page and, where appropriate, notify you by email or through the Service. Your continued use of Nura after any changes constitutes your acceptance of the updated policy.

11 Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at hello@getnurapower.com.